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Manager, Partner Ecosystem Operations & Logistics


Self-starting Individual that will oversee activities related to services provided, including analyzing pricing data, placing orders, organizing processes, improving efficiencies, quality and profitability and the overall customer experience.


  • Collaborates with department leaders and stakeholders to identify and maintain resources needed to establish and provide effective supplier solutions
  • Negotiate terms and pricing with suppliers, monitoring and assessing performance through established metrics and reviews
  • Maintain quality and cost-effective solutions and processes while increasing profitability whenever possible
  • Analyze data and solve any issues by potentially putting alternative plans in place whenever necessary
  • Identify and minimize risk by predicting demand with no overall interruption to the process
  • Follow up after issues arise to ensure effective solutions met/exceeded customer expectations
  • Participate as an advisory member in certain industry groups to optimize exposure and partner relationships
  • Develop meaningful relationships with suppliers to encourage trust and warm leads whenever possible/appropriate to aid in company business development initiatives
  • Ensure data integrity and security with all documentation and system input and outputs
  • Identify & escalate any service issues to department leaders
  • Be accessible to the service needs of clients & transferees including after hours
  • Perform other duties as assigned
  • Assist with the development of training collateral & quality initiatives for our servicing teams
  • Regular attendance at work is required as an essential job function
  • No supervisory responsibilities


  • College degree or equivalent five (5) years’ experience

Key Competencies:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and negotiation skills with proven ability to create and maintain positive working relationships with suppliers
  • Excellent organizational skills and attention to detail
  • Thorough understanding of company services and logistics
  • Strong analytical and problem-solving skills
  • Proven skills in multi-tasking and prioritizing are essential
  • Experience in fast-paced, professional environment
  • Proficient with Microsoft Office Suite and/or process management software


  • Ability to prioritize and manage multiple responsibilities simultaneously with minimal errors
  • Ability to adapt to change quickly
  • Organized and self-motivated
  • Ability to work independently and meet deadlines
  • Relatively self-guided: works with little direction
  • Read, comprehend, and interpret moderately complex documents
  • Analyze and recommend resolutions to moderately complex problems
  • Effective team player, contributing to a positive team environment.
  • Maintain accurate, detailed information in the strictest confidence


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