Relocation Consultant

GENERAL JOB SUMMARY:

Because we are in the people business, everything we do is driven by customer service. The Relocation Consultant is the single point of coordination for relocating employees and corporate clients providing amazing customer service. The Relocation Consultant is an experienced relocation/mobility professional with knowledge about domestic home sale relocation services.

MAJOR DUTIES AND RESPONSIBILITIES:

• Responsible for client policy review and administration with relocating employees
• Manages a caseload of home sale, home finding, temporary living, mortgage assistance, household goods, rental assistance, and expense processing
• Review resale contracts for home sale programs to ensure client policy compliance
• Review appraisals and inspections and broker market analysis as it relates to the home sale program
• Updates system with relocation details, ongoing status of relocation, referral fees and notes on each file
• Ensure data integrity and security with all documentation and system input and outputs
• Promote CRI services to transferees/assignees not authorized by client or client policy, for listings, home finding, mortgage, and HHG referrals
• Manage policy & programs according to financial plans/budgets
• Coordinate & prepare cost estimates/projections as requested
• Identify & escalate any service issues to manager
• Provide after-hours contact number to be accessible to service needs of clients & transferees
• Perform other duties as assigned
• Regular attendance at work is required as an essential job function

QUALIFICATIONS:

Education:

• High school diploma plus 2 years’ experience in a relocation support position (advanced education a plus)

Experience:

• 2-4 years’ experience with relocation policy counseling
• CRP designation preferred but not required
• Prior usage of home sale programs (BVO, GBO)
• Real Estate License Preferred
• Experience in relocation management software systems and tools
• Experience in customer service or office environment
• Familiarity with various software tools including Microsoft Office
• Proficiency in communication both verbal and written (multi-lingual a plus)
• Impeccable follow-up
• Strong organizational skills

Other:

• Passion for customer service
• Ability to multi-task and keep calm in a fast-paced environment
• A great, open attitude to support our team, our client, and our transferees

Benefits:

• Salary ranges from $55,000 - $75,000 per year
• A full suite of competitive benefit offerings are available effective first of the month following hire date